It is a strict policy of this office that all maintenance requests are put in writing before they can be acted upon. Please log into your client portal to send through a maintenance request. If you have forgotten your password, please email helensburgh.rentals@raywhite.com and we will have the link re-sent to you.
Be sure to enter all details correctly. If an urgent repair, please call our office on (02) 4294 7000 during business hours, or refer to the emergency contacts for after hours.
Please note: Tenants will be liable for any costs incurred by tradespeople for works which are not the responsibility of the landlord. ie a repair which the tenant is liable for. The landlord will also not be liable to pay any contractors who are not approved by our office unless prior authorisation has been given
Maintenance Trouble Shooting Guide
HOT WATER SYSTEMS
If your supply of hot water is not hot or doesn’t seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months.
Otherwise, check the power is on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will effect this).
Remember in winter, the efficiency of the tank is less than summer and the water will get colder quicker.
Note: Please follow the above procedure before requesting maintenance. If this does not rectify the problem please contact our office. Remember a leaking hot water tap will cause poor supply of hot water and high water accounts.
WATER LEAKS or SEWER
Water bubbling out of the ground could be a serious problem and could lead to further complications. Roof leaks can also worsen quickly, contact our office immediately.
BATH/SHOWER LEAKS
A common problem in properties is leaking from wet areas eg. bathrooms, kitchens, into adjoining rooms, a regular check is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise our office if there is still a problem.
LEAK FROM TOILET
Usually is a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. Please contact our office to arrange for a tradesperson.
WASHING MACHINE
Check the power is connected, the water taps are turned on, the load of clothes is not off balance or too high, lid is connecting with on/off switch when closing, hoses are securely attached, if leaking- check hoses for splits.
When all else fails, phone us during office hours.
FAULTY SWITCHES OR FANS
Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible.
LIGHTS
Check power or fuse box. Ensure the power is on and the switch has not tripped. Tenants are responsible for replacing blown light bulbs. If problem not remedied contact our office.
POWER
If your neighbours have also lost power contact your electricity supplier. Otherwise check if the Safety Switch has tripped and if so, reset the switch. If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse.
Note: If this does not rectify the problem please at this stage notify our office. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.
HOT PLATES or OVEN
Check if power is connected or check power box for tripped switch or blown fuse. Contact us for arrange for professional help.
POOL PROBLEMS
– Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
– No metal objects are to be allowed in the pool as it could cause corrosion marks
– No animals in the pool as this creates a huge chemical imbalance.
– Ensure regular testing of water to keep correct PH level, this helps prevent mould/fungus forming in the pool.
– Vacuum at least once a week to keep pool clear of debris.
– Regular checks of pump to ensure motor working correctly and efficiently. Leaking or pooling water at the pump could mean a cracked casing and will need attention.
– Even if the pool is maintained for you, it is still part of your responsibility to keep an eye/ear out for any problems.